Booking Terms and Conditions

Please read these Booking Terms and Conditions carefully before making your reservation. By confirming your booking you agree to be bound by them. Nothing in these terms affects your statutory rights as a consumer, and nothing in this agreement deprives a consumer of the protection of the mandatory laws of their country of habitual residence.

These bookings are governed by English law, and the courts of England and Wales have non-exclusive jurisdiction.

Cyprus Holiday Lettings and Limnaria Gardens and Villas are trading names of Worldwide Lettings Limited ("Cyprus Lettings Group", "we", "us"). We act solely as booking agents for the owner of the property you reserve. The rental contract is between you and the property owner identified in your booking confirmation, and we administer the booking and related payments on the owner's behalf. References to "you" and "your" mean the lead guest named on the booking and all persons included in the booking. The lead guest confirms that they have authority to accept these Terms & Conditions on behalf of all guests.

We may update these terms from time to time. Changes will not affect bookings already confirmed unless required by law.

We do not arrange or sell packages or linked travel arrangements within the meaning of the UK Package Travel and Linked Travel Arrangements Regulations 2018 or EU Directive 2015/2302. The accommodation is sold as a stand-alone service.

1. Booking and Payment

By completing a booking the lead guest confirms they are 18 or over, are acting on behalf of all guests included in the reservation, and have read and accepted these terms.

A contract is formed only once we have received and accepted your completed online booking form together with payment, and have issued a confirmation email.

Please check the property name and reference carefully before submitting. Once a booking is submitted and paid, the property cannot be changed.

All prices are per property (not per person) and include air-conditioning. Rates are quoted in GB£.

All applicable discounts are included in the price shown on our website. The weekly rate displayed is the base price and applies to bookings starting within the next 365 days. For bookings made more than 365 days in advance, an annual increase (typically 5%) is applied. Where a booking spans multiple pricing periods, the cost is calculated proportionally per night.

Each property booked is a separate booking. We may decline any booking at our discretion before confirmation; if we do, any payment made will be refunded promptly.

Payment schedule

• Bookings starting within 13 weeks: full payment is due at the time of booking.
• Bookings starting more than 13 weeks away: pay either the full amount, or a 25% deposit with the balance due 13 weeks before arrival.
• Failure to pay the balance by the due date will result in cancellation under clause 6.

A booking administration fee of 2.9% of the total rental is added to every booking, regardless of payment method. Returning customers and qualifying loyalty bookings are exempt (clause 8). Accepted payment methods are bank transfer, credit card or debit card.

The lead guest is responsible for arranging flights separately and for holding valid travel insurance covering the party for the duration of the stay. It is a condition of booking that the lead guest confirms appropriate cover is in place; absence of insurance is at the guest's own risk.

2. What’s Included in the Rental:

• Utilities: Water and electricity are included.
• Air conditioning: Included, but to be used responsibly. Units must only run while guests are inside the property, and doors and windows must be closed during use. Units must not be left running while the property is unoccupied; if this occurs, additional charges may apply or the system may be disconnected for the remainder of the stay. Most properties have 6-hour timer switches on bedroom units and 2-hour timers on living-room units; some have 2-hour timers throughout. Please ask before booking if this matters to you.
• Linen & towels: One hand towel and one bath towel per guest. For stays of two weeks or more, a spare set is left for guests to change themselves unless otherwise agreed.
• Cleaning: The property is cleaned before arrival. Mid-stay cleaning is not included unless arranged in advance for an additional charge.
• WiFi: Unlimited where available, as stated in each property listing.
• Sunbeds (properties with shared pools): Property details indicate whether private or communal sunbeds are provided. Communal sunbeds are first-come, first-served.

Defects or issues must be reported to the Property Manager within 24 hours of arrival. For latent defects that could not reasonably have been identified on arrival, the report must be made within 24 hours of the issue becoming apparent. Issues raised outside these windows may not be eligible for compensation under the Complaints Procedure.

3. Arrival and Departure

Check-in and check-out times are stated in your booking confirmation. Unless specified otherwise, check-in is from 2:00 pm on the day of arrival and check-out is by 11:00 am on the day of departure. Early check-in or late check-out may be available on request, subject to availability and possible additional charges.

We reserve the right to refuse entry at check-in where a guest cannot produce valid photo ID matching the booking, where the party exceeds the stated occupancy, or where a guest is unfit to take responsible occupation of the property.

4. Occupancy and Use

The number of guests must not exceed the property's stated maximum. A child under two travelling in a cot does not count toward maximum occupancy; all other children and adults do.

An under-occupancy discount is available on some properties when the booking uses fewer bedrooms than the property's full capacity. Where offered, the adjusted price is shown in the property listing and on the booking form. Selecting the under-occupancy option on the booking form updates the total automatically. Bedrooms not included in the booking will be secured and unavailable; the remaining areas of the property remain fully accessible.

The property is to be used for holiday purposes only — not for commercial purposes, events, or permanent residence. Guests are expected to treat the property with respect and follow all house and complex rules.

5. Hirer’s Responsibility

Guests must:

• Take reasonable care of the property and its contents throughout the stay.
• Not smoke or vape inside any property. If smoking is detected, a €200 deep-cleaning fee applies.
• Not hold parties or gatherings exceeding the property's maximum occupancy at the property or in the pool area. Breach incurs immediate eviction without refund and a €500 charge in addition to any damage costs.
• Leave the property clean and tidy at the end of the hire period, with crockery, cutlery and utensils cleaned and stored, and the cooker, microwave and fridge clean.
• Secure the property by locking all doors and windows when leaving, and return the key to the keybox. Do not leave the key in the back of the door, as this may prevent access; if a locksmith is required, the cost is the guest's responsibility. A lost-key/remote replacement charge of up to €100 per item may apply.
• Remove all rubbish from the property and dispose of it in the communal bins.
• Comply with all displayed complex rules.

Additional cleaning charges apply if these conditions are not met.

Except for normal wear and tear, the hirer is responsible for any damage or loss to the property or its contents caused by negligence, wilful damage, or irresponsible behaviour by anyone in their party. The hirer will pay the cost of replacement or repair. Where damage is identified after departure, we will notify the lead guest within 14 days, provide evidence (photographs and an itemised cost), and allow 7 days for response before invoicing.

If a guest materially breaches these terms or any complex rules, Cyprus Lettings Group or the owner may require the guest to leave the property without refund and forfeit the remainder of the rental.

6. Cancellation

Cancellations must be made in writing or by using the Request Form.

All payments made are non-refundable. We accept no liability for refunds, compensation, expenses or other losses incurred by you or your party where you cancel, including (without limitation) illness, flight changes, or failure to hold valid documentation required for entry into Cyprus. It is a condition of booking that you hold insurance which may cover your reason for cancellation.

Cancellation or change by us / the owner. While we and the owner do not expect to change your booking, sometimes adjustments are necessary. We may cancel or alter a booking if a property no longer meets our standards or becomes unavailable due to the owner's actions (e.g. double-booking or sale). We will notify you by email and offer alternative accommodation of equivalent or higher standard, or a full refund. Any price difference will be adjusted accordingly. If a property becomes unavailable during your stay, we will provide alternative accommodation or refund the unused portion. Refunds cover the property rental cost only; we are not responsible for travel or other related expenses.

Force majeure. Neither we nor the property owner accepts liability where performance is prevented or materially affected by events beyond our reasonable control — including war, terrorism, civil unrest, strikes, natural disasters, pandemics, government actions, or FCDO/Foreign Office travel advisories. 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 14-day cooling-off period does not apply to accommodation provided on specific dates (regulation 28(1)(h)).

7. Change of Dates

All date-change requests require the owner's approval, who may decline the request at their discretion. Please check availability for your preferred new dates before submitting your request.

A change of dates is only permitted if all of the following apply:

• the change relates to the same property originally booked
• the original booking starts in more than 13 weeks, or you are bringing the dates forward or extending your stay

Pricing Rules

Conditions

• Changes are not permitted once the original booking start date has passed, unless you are adding extra nights.
• A £25 administration fee applies to all date changes and will be added to the total rental cost. Returning customers are exempt from this fee.
• Once a date change is confirmed, the revised dates are treated as a new booking and are subject to the then-current booking terms.
• Only one date change is permitted per booking reference, except for minor adjustments.
• To request a change of dates, please complete the appropriate section on the Request Form We will then email you a new confirmation for the revised dates, including the updated rental rate

8. Loyalty Benefits

If you’ve booked with Cyprus Lettings Group before, or are part of a group booking two or more properties for the same or similar dates, your email address will be recognised, and the loyalty benefits will automatically be applied, which will:

Waive the booking administration fee.

Provide free accidental damage waiver coverage for all guests.

Allow date changes (subject to conditions) without administration charges.

9. Accidental Damage Waiver (ADW)

An optional Accidental Damage Waiver may be offered in place of a security deposit. The cost is £10 per person and provides aggregate cover for accidental damage up to £400 for the duration of the stay. Damage exceeding £400, or arising from negligence or intentional acts, remains the lead guest's responsibility and must be paid in full.

If the average age of all guests is 21 or under, a security deposit of £100 per person is required in addition to ADW. The deposit is added to the balance and refunded within seven days of checkout, subject to a satisfactory property inspection.

10. Liability

Cyprus Lettings Group acts solely as an online booking agent and not as a travel agent.

We do not exclude or limit our liability where it cannot lawfully be excluded — including liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable consumer law.

Subject to the paragraph above:

• Property information is provided in good faith. While we strive for accuracy, we cannot guarantee that descriptions and facilities are error-free or unchanged.
• We may correct pricing errors as soon as they are identified. If you have booked at an incorrect price we will notify you and offer either the corrected price or a full refund.
• We do not own the properties listed and cannot control changes made by owners. We will inform you of any material changes before your booking begins where possible.
• We are not responsible for circumstances beyond our control, including mechanical breakdown, illness, satellite television reception, swimming pool maintenance, failure of public supplies, or building work by local authorities, developers, or neighbours.
• We accept no liability for issues originating from adjacent or nearby properties.
• Facilities may occasionally be unavailable or altered due to local conditions, maintenance or unforeseen issues (e.g. pool repairs, lack of lifeguards, weather, mechanical failures). We will try to notify you in advance but cannot be held responsible.

If you encounter an issue during your stay and wish to raise a formal complaint, please follow our Complaints Procedure. This procedure must be followed; complaints submitted outside it cannot be processed.

11. Property Rules and Regulations

These rules are set for the safety and enjoyment of all guests and must be observed as a condition of booking.

General

• No disturbing noise or behaviour that interferes with other guests or neighbours.
• Music and noise (instruments, TVs, stereos, radios) must be at a level that does not disturb others; no outdoor music after midnight.
• Parties or gatherings exceeding maximum occupancy are strictly prohibited at the property and at the pool.
• Foul or abusive language will not be tolerated.
• Pets are not permitted inside the property or anywhere on the premises.
• Feeding stray animals is strictly forbidden.

Pool

• The pool and terrace are for the exclusive use of property guests during published opening times.
• All displayed personal hygiene and pool rules must be followed.
• Running, pushing, or any behaviour endangering yourself or others is forbidden.
• Towels left on unoccupied sunbeds for over 1 hour will be removed; communal sunbeds must not be removed from the pool terrace.
• No glass or breakable items in the pool area; all rubbish must be removed.
• Children under 12 and non-swimmers must be supervised in the water by a responsible adult within arm's reach.
• Persons under the influence of alcohol are not permitted in or around the pool.
• All guests must shower before entering the pool to prevent clouding from sun lotion.
• Guests with open wounds, sores, bandages, colds, coughs, or eye infections may not use the pool.
  

  Right of Inspection

  Cyprus Lettings Group, the Property Owner, or the Property Manager reserves the right to enter and inspect the property at any reasonable time if there are reasonable grounds to believe that the Terms and Conditions are being breached, the property is being damaged, or there is any other matter requiring urgent attention. Where practicable, reasonable notice will be given to the lead guest before an inspection. However, in cases of emergency, suspected damage, unauthorised occupancy, illegal activity, or where immediate action is considered necessary to protect the property or its occupants, Cyprus Lettings Group, the Property Owner, or the Property Manager may enter the property without prior notice, whether or not the guests are present. Guests agree to provide access to the property for such inspections and acknowledge that refusal to do so may be treated as a breach of these Terms and Conditions.

12. Data Protection

Personal data provided in connection with your booking is processed in accordance with our Privacy Policy. Booking and contact details are shared with the property owner and on-site Property Manager so they can fulfil the rental. Where CCTV is installed in any communal area, this is signposted at the property and operated by the complex management; please ask in advance if this is a concern.

Contact Us

For any questions or clarifications regarding these terms, please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or writing to us at Cyprus Lettings Group, PO Box 61842, 8138, Paphos, Cyprus.