Payment Protection with Cyprus Lettings Group

Since 2004, the Cyprus Lettings Group—trading under Worldwide Lettings Limited—has grown from a small family-run business into a trusted holiday accommodation provider. We pride ourselves on maintaining the personal service that keeps many of our customers coming back year after year.

With dedicated teams in both the UK and Cyprus, your final booking confirmation will include local contact numbers for assistance whenever you need it. We are committed to providing exceptional personal service, and our websites are designed to give you all the information required to book your holiday accommodation online with confidence. Rest assured, any booking made through the Cyprus Lettings Group is fully protected.

All card payments are securely processed through Barclaycard. When you book with us, your payment is completely safe. Unlike travel agents and airlines, booking agents aren’t required to hold ABTA or ATOL bonds. However, our system offers enhanced credit card protection for payments between £100 and £30,000. This protection applies even if you only pay part of the accommodation cost by credit card. For example, if you pay a £200 deposit on your credit card for an £800 rental and the remainder by bank transfer, you can still claim protection for the full amount. This added security is free and automatically included with every credit card payment.

The Cyprus Lettings Group—not the property owner—handles all customer payments. Once received, payments are held in a client account. We use a Barclaycard Merchant account for all card transactions and never store your card details. After completing the booking form, you will be securely redirected to Barclaycard’s payment platform to complete your transaction. This level of protection is something you may not receive when booking through other companies.

We guarantee the full rental value of any booking made through our system, subject to the terms and conditions below.

Terms and Conditions

  1. This guarantee covers only payments made through our online booking form for the rental of the property. It does not include airfares, travel expenses, or other incidental costs.

  2. The guarantee applies solely in cases of fraud, specifically if payments have been made to the property owner who then fails to provide access to the rental property.

  3. The guarantee does not cover disputes related to the quality or condition of the accommodation or any other disagreements, except those involving fraudulent rental offers as described above.

Your Responsibilities

  1. You must complete the booking using our online form.

  2. You must notify us by email within 24 hours if you believe a claim may arise, including details of any steps you have taken.

  3. You must keep records of all actions related to your claim.

Our Responsibilities

Once your claim is accepted, we will promptly arrange alternative upgraded accommodation or reimburse you for your booking.