Making your booking
Cyprus Holiday Lettings are part of the Cyprus Lettings Group which is the trading name for Worldwide Lettings Limited. We act only as agents for (i) the owners of the accommodation ("the owner") or (ii) other agencies who themselves act as agents for the owner. In all circumstances the letting is between you the guest and the owner and is administered by the Cyprus Lettings Group on behalf of the owner. In these booking terms & conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking (online or by telephone) the named person on the booking form agrees on behalf of all persons staying at the property that he or she is over 18 years of age when making the booking and has read these terms and conditions and agrees to be bound by them.
Once the completed online booking form and the deposit payment have been received and accepted on behalf of the property owner we will issue you with email confirmation. The contract between you and the property owner will only be formed when we send you the email confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of email confirmation. If we do this, we will promptly refund any money you have paid to Worldwide Lettings Limited. You should carefully check the details of our email confirmation and inform us immediately by email of any errors or omissions. Please be certain that you have booked the correct property name and reference as once the Cyprus Lettings Group have confirmed the booking by email the property cannot be changed without the full loss of payment made.
Each property booked constitutes a separate individual booking. All bookings made directly from our website and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. Nothing in these booking terms and conditions affects your normal statutory rights.
Your financial protection
All bookings made on this website are covered against fraud by our payment protection. Further details are on our website.
If your country of travel is in Cyprus classification Category B then you will be responsible for obtaining any tests that are required. The UK Government website instructs that you should not use the NHS testing service to get a test in order to facilitate your travel to Cyprus and that you should arrange to take a private test. We have teamed up with Axiom, a UK laboratory who can provide a test within 24 hours of sample receipt. More details are on https://www.cyprus-holiday-lettings.com/travellers/uk-covid-19-tests.html No refund or change of dates will be given if you do not receive tests back in time or if the test is not negative so you will need to have insurance to cover this scenario.
We will offer you a change of dates to any available dates for the same property in the next 3 years at our website advertised rate (excluding the early bird discount unless this was included in your original booking) for the following:
(a) If the country of your homebound flight imposes a 14-day quarantine rule covering the date that you are due to return from Cyprus and you decide not to travel.
(b) If your country of travel is moved to Cyprus classification Category C covering the dates that you are due to stay in from Cyprus.
(c) If Paphos is in severe or full lockdown (ie. the bars and restaurants are closed) covering the dates that you are due to stay in from Cyprus and you decide not to travel.
Until further notice you are requested to complete a Cyprus Flight Pass and if this is not completed or completed incorrectly and you are refused travel no refund or change of dates will be given.
The hirer is responsible for taking reasonable care of the property and its contents. At the end of the hire period, the property and its contents, including all equipment, furniture and utensils etc. must be left clean and tidy, which includes the crockery and cutlery cleaned and stored in the appropriate cupboards, and the hirer must ensure that the cooker, microwave and fridge are clean. On departure the hirer will be responsible for making the accommodation secure with all doors and windows locked and the key left where instructed and NOT in the back of the door. The hirer shall also ensure that all rubbish is cleared away from the property and placed in the communal dustbins. The hirer will be charged for any additional time costs incurred by the cleaner and the Cyprus Lettings Group if the above is not adhered to.
Rules and regulations for the property
The following rules and regulations have been established for the benefit of all guests of all properties on this website to ensure the safe operation of the property and pool facilities and to provide enjoyable recreation for all. It is a condition of booking that all guests observe these rules.
Guests shall not make or allow any disturbing noises in the property or permit anything which will interfere with the rights, comforts or conveniences of other guests on the complex or in neighbouring properties.
All musical instruments, television sets, stereos, radios, etc., are to be played at a volume which will not disturb other guests/neighbours and no music is to be played outdoors after midnight.
The swimming pool and terrace are for the exclusive use of guests of the property.
If there are rules regarding personal hygiene displayed around the swimming pool area these must be adhered to at all times.
If the complex has a lifeguard there will be set times that the swimming pool(s) will is open. If a lifeguard is not present the swimming pool(s) will be closed.
If the complex does not have a lifeguard there will been rules and regulations for the use of the pool displayed around the pool area.
It is not permitted to use the swimming pool(s) when they are closed.
Running, pushing, causing undue disturbance, or any conduct that may endanger the welfare of self or other guests is prohibited.
For properties on a complex all towels will be removed from a communal sun beds if the bed has been unoccupied for more than 1 hour.
Under no circumstances are sun beds to be removed from the pool terrace.
Glass containers or breakable objects of any kind are not permitted in the pool area.
Guests will be responsible for removing all their rubbish from the pool area.
Children under five years of age or non-swimmers must be supervised by a responsible person, who is in the water and remains within arm's reach of the child.
Persons who appear to be under the influence of alcohol are no allowed in the pool or around the pool area.
All guests must shower before entering the pool. This will remove excess sun tan lotion that can make the pool cloudy and unusable.
Persons with open cuts, sores, bandages, colds, coughs or infected eyes are not permitted in the pool.
Feeding stray animals is strictly prohibited.
Foul or abusive language will not be tolerated.
A verbal warning will be made for the first offence; all guests in the property will be instructed to leave immediately if a second offence occurs, and no refunds will made as the second offence constitutes a breach of the terms and conditions.
As the Cyprus Lettings Group act only as an online booking agent NOT a travel agent, the Cyprus Lettings Group accept no liability whatsoever for any aspect of the arrangements and, in particular, accept no liability for any loss, personal injury/illness or death however incurred. Although we use all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the property(s), we cannot accept any liability whatsoever for any problems that occur while guests occupy the property(s) of their choice. All information has been provided in good faith and no liability is accepted whatsoever by the Cyprus Lettings Group for any misrepresentation of property material or accommodation. The Cyprus Lettings Group make every effort to ensure that the descriptions on our website are correct, as we do not own any of the properties we cannot control or prevent changes occurring. Material changes to a property details are very infrequent and we endeavour to notify you of any changes before commencement of the booking. No compensation will be payable by the Cyprus Lettings Group and no claims will be accepted for costs or additional expenses incurred as a result of any changes.
A non-refundable deposit of 25% is required to secure your booking. Your booking is only confirmed once payment has been made and a booking form has been submitted. If your booking is made within 13 weeks or less from your booking start date you will receive notification that the balance is due within 24 hours. Where only a deposit has been paid the balance must be paid 13 weeks or more prior to the hire commencement date. If the balance is not paid within this time frame your booking will be cancelled and your deposit will be forfeited. Balance payment can be made by debit card, credit card, bank transfer or by cash or cheque at any branch of Barclays Bank. The Cyprus Lettings Group do not accept cash or cheques sent through the post. Card payments are processed online via Barclaycard's secure site. A booking administration fee of 2.9% of the total rental is added to the balance payment for all first-time bookings through our website. If you have booked with the Cyprus Lettings Group on at least one other occasion, or you are part of a group and you collectively book two or more properties for the same dates or similar you can request a LOYALTY CODE to enter on the balance payment form. This will remove the booking administration fee, give you free accidental damage waiver cover for all guests and give you the option of changing your dates (subject to conditions) free of administration charges.
All prices are per property and not per person, include air-conditioning and are calculated in GB£. You will be charged for the number of nights that you book at the property based on the weekly rental rates displayed under the property details on our website. If your booking straddles a period where the rates differ, the cost of the accommodation will be calculated based on the number of nights that you stay in each price bracket. We reserve the right to correct errors in both advertised and confirmed prices and we will do so as soon as we become aware of the error. Accommodation prices may change because of periodic price increases or a special offer 'sale price'. The price that was stated at the time of booking (subject to any correction of errors) is the price that is payable and this will not increase or decrease regardless of the current property pricing for the period in question. Special offer discounts will be deducted from the advertised weekly rental rate. Where the dates of travel may attract two discounts (e.g. last minute discount and long stay discount) only one (the highest) discount will be deducted from the rental rate. Special offers do apply if an under occupancy discount has been given (e.g. a 2-bed apartment has been rented on a 1-bed basis at a reduced rental). If the minimum number of nights for the property is less than 7 the rental rate will be calculated on the weekly rental rate on a pro-rata basis to the full occupancy rate only. There are no pro-rata discount for under occupancy rates and the minimum charge on this basis is 7 nights.
A deposit of 25% of the total rental is due on the total rental of the property. Please note that the deposits are per property. If you are booking more than one property the deposit amount is calculated individually per property
If the average age of all guests is 27 or under a security deposit of £100 per person may be required. Please contact us for more details. This will be refunded seven days after the booking end date upon satisfactory inspection of the property.
Cancellation by you
To cancel a booking use the REQUEST FORM which can be found in the travellers section of our website. No refunds are issued under any circumstances.
If you cancel more than 13 weeks before the booking start date the deposit amount (or full amount if you have also paid the balance) will be converted into a credit note (less £25 administration fee)
All credit notes are subject to the following conditions:
(a) No credit note will be given if you cancel less than 13 weeks before the booking start date
(b) The credit note must be used to book the same property as the original booking. If the original property is no longer advertised on our website(s) then you are free to book any other property on our website(s) as an alternative
(c) If fewer nights are re-booked than the original booking a pro-rata element of the credit note will be forfeited
(d) If you do not re-book within 12 months from the date of cancellation the credit note will be forfeited
(e) A credit note will not be issued if you have requested a cancellation invoice for insurance purposes
(f) The credit note can only be used once
Change of dates by you
A change of dates will only be accepted if your booking start date is more than 13 weeks away or you are moving your dates to an earlier date. You will receive confirmation by email once you have complete the "change of dates" section of the REQUEST FORM which can be found in the BOOKING section of our website. The change of dates must be for the same property as the original booking so before completing the form please check that the new dates you are requesting are available.
All date changes are subject to the following conditions:
(a) The rental rate will be reworked based on the website price excluding the early bird and late booking discount. If you are changing your dates to new dates that are over 6 months later than your original booking the rental rate may be subject to an inflationary increase of no more than 10%. This change will be subject to a £25 administration fee that will be added to the cost of booking.
(b) If additional nights are added to an existing booking the additional nights will be charged on the current rental rates and there will be no administration charge. If the additional nights increase the number of nights to attract a long stay discount the discount will only be applied to the additional number of nights and not the original booking.
(c) If dates have changed after payment of a deposit and before the balance has been paid and the number of nights has been reduced the rental rate will be reworked based on the website price excluding any special offers. This change will be subject to a £25 administration fee that will be added to the cost of booking. Once the full amount of the rental has been paid there are no refunds for a reduction in nights or if there a reduction in the new rental rate.
Change of occupancy by you
If you have booked a property at full occupancy and wish to change this to a lower occupancy this is possible after you have paid the deposit and before the balance has been paid. A proportion of the deposit will be forfeited (i.e. the difference in deposit between the occupancy rates). This change will be subject to a £25 administration fee that will be added to the cost of booking. Once the balance has been paid no price reductions will be given.
Change of property booked by you
As each property is individually owned it is not possible to change the property from the original booking without forfeiting your deposit/full payment.
Cancellation of Your Flight
On rare occasions airlines change their flight schedule or cancel a flight. In these circumstances please email us with alternative available dates for the same property that are as near to the original dates as possible. No refunds or credit notes are given in these circumstances.
Vacating the property
If you decide to vacate the property before the booking end date and have informed the Cyprus Lettings Group of this by email you will not have access to the property from the date that you notified us that you had vacated.
Alterations or cancellation by the owner or the Cyprus Lettings Group but excluding Force Majeure
In the unlikely event that the property becomes unavailable or uninhabitable, the hirer will be offered alternative accommodation or a refund for the duration that the accommodation was unavailable. Any refund is restricted to the property hire costs and the Cyprus Lettings Group are not liable for any cancellation costs or administrative charges for travel arrangements etc. If the substituted accommodation is a different price than the one originally booked, we will make a charge/refund as appropriate. If guests decide to find their own alternative accommodation any refund is restricted to the original property hire costs for the duration that the property was unavailable.
What is included
The property rental includes the supply of water and electricity. A clean set of linen and towels (one hand towel and one bath towel per person) are supplied and/or fitted at the half-way stage for all bookings of two weeks (unless there are alternative arrangements that will mentioned in the property details on our website). For bookings of three weeks or more where a LONG STAY DISCOUNT has been given a spare set of linen will be left for the guests to do their own linen change unless otherwise agreed with the Cyprus Lettings Group. The property will be cleaned before your arrival but will not be cleaned again for the duration of your stay. More frequent cleaning and linen change can be arranged for an additional charge. Any defects or deficiencies must be reported to the Cyprus Lettings Group within 48 hours of your arrival. After this time it will be assumed that everything is in order. For properties on a complex with a shared pool the property details will state if there are private sun beds for the property or if the property has the use of communal sun beds around the pool. Communal sun beds are on a first come, first served basis.
Air-conditioning is included in the property price but the units must only be used while guests are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied: if this occurs guests will either be charged or the air-conditioning will be disconnected for the remainder of the guests' stay. The air-conditioning units in all properties operate on a timer system where the units will turn off automatically. The air-conditioning should never be set at less than 21 as this will cause the unit to over-work and leak.
Can be arranged for an additional charge that is payable direct to the driver in euros and are not included in the cost of the accommodation. It is strongly advisable to use our recommended airport transfers as drivers booked by the Cyprus Lettings Group are familiar will the location of our properties and offer one of the best rates, and are cheaper than the cabs on the rank at the airport.
It is the responsibility of the hirer to book flights independently from the accommodation. The Cyprus Lettings Group and the property owner accept no liability whatsoever for any aspect of the flight arrangements and, in particular, accept no liability for any loss, personal injury/illness or death however incurred.
Only the specified number of persons as per the booking form of booking may occupy the property at any time. A baby in a cot does not count when calculating maximum occupancy. The property cannot be re-let or sub-let to any other group, party or individual without written permission from the Cyprus Lettings Group. Under no circumstances may more than the maximum number occupy the property at any time (this includes the pool area). Under no circumstances may the property or pool area be used to host a party or gathering where more than the maximum occupancy of the property attend. The Cyprus Lettings Group reserve the right to refuse admittance to the hirer and party if they are in breach of this condition. Generally we do not accept pets in the property. There may be certain exceptions so please enquire. In such cases written permission must be obtained from the Cyprus Lettings Group.
Detailed instructions for key access will be sent to you on receipt of the balance/full payment. It is the hirer's responsibility for the safe keeping of the property key at all times. Where there is a keybox at the property and it is the hirer's responsibility to close the keybox and shuffle the numbers so that the PIN is not showing after taking the key out, and to ensure that the key is put back in the keybox when the hirer vacates the property. Do not under any circumstances give the PIN code to a third party (e.g. taxi driver). The Cyprus Lettings Group are not key holders so if you have lost your key or are locked out please call the property manager or a locksmith. You will be responsible for the callout charge. If you are locked out and have left the key in the back of the door only a locksmith will be able to open the door and the hirer will be responsible for the callout charge.
Damage or loss to the property and its contents
Except in the case of normal wear and tear the hirer will be responsible for making good any damage or loss to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property and their guests. The hirer will pay for the cost of replacement or rectifying damage.
Rights of access
The owner, their representatives or subcontractors have the right to access the property at any time with due regard to the convenience of the hirer for the purpose of linen change, inspection of the property and to carry out essential or routine repair or maintenance work.
The Cyprus Lettings Group cannot be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness, satellite television reception, swimming pool maintenance and failure of any public supply.
The owner and property manager to the best of their knowledge have taken all reasonable steps to ensure that the property offers safe and comfortable accommodation, but urge you to take particular care. Please take caution with personal safety, balconies, surfaces such as tiled floors that can become slippery when wet, BBQ fires, electricity, stairs, kitchens and bathrooms. Of particular importance is safety for you and your party in and around the swimming pool. Although certain pool safety equipment is provided, there is no lifeguard available. Children and non-swimmers must never be allowed unsupervised in the pool. Swimming after dark can also be dangerous and is strongly discouraged.
Injury or damage
It is a condition of booking that the hirer and their party have full insurance to cover against personal injury and damage.
Arrival and departure times
Unless otherwise stated the property will be available for occupation from 2pm on the day of arrival and must be vacated by 11am on the day of departure. Any agreed extension to your departure time must be confirmed in an email from the Cyprus Lettings Group. There may be occasions when the check-out time is earlier than 11am and if this is the case you will be notified by email or by a note in the property.
If you have a Complaint or Problem
In the unlikely event that you have cause for complaint about the property or its contents it is very important that the procedure below is followed:
Step 1 - The issue must be reported immediately to the property manager while you are still in the property so that action can be taken at the time to rectify the problem.
Step 2 - If the property manager is unable to resolve the issue within a reasonable timescale and you are still unhappy about the situation you must contact the Cyprus Lettings Group by email while you are still in the property.
Step 3 - If after contacting the Cyprus Lettings Group you are still unhappy about the situation you must email the Cyprus Lettings Group within 28 days of returning from your holiday and the Cyprus Lettings Group will investigate the matter and arbitrate.
Please note that if you did not follow Steps 1 - 3 above (and therefore did not give the property manager and the Cyprus Lettings Group the opportunity to resolve the issue locally whilst you were in the property) neither the Cyprus Lettings Group or the owner of the property will have any liability and will not investigate your complaint further. All refunds are at the discretion of the owner and the Cyprus Lettings Group is not authorised to make any refunds without the owner's agreement.
In the event of building work taking place by local authority, developers or neighbours, it is important to note that the Cyprus Lettings Group are not responsible for such work, and are unable to stop such work taking place, or control the levels of noise. Whilst the Cyprus Lettings Group assure you of our best endeavours to minimise any inconvenience we do not accept any liability in this case.
The Cyprus Lettings Group and the owner regret that they cannot accept liability or pay any compensation or refunds where the performance or prompt performance of our contractual obligations is prevented or affected by force majeure. In these terms and conditions of hire, force majeure means any event which the Cyprus Lettings Groups or the supplier(s) of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, terrorist activities, strikes or other industrial disputes, acts of God, quarantine, epidemics, pandemics, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions, the act of any government or other national or local authority including port or river authorities or other events outside our control. Advice from the Foreign Office to avoid or leave a particular country may constitute force majeure. If your bookings is cancelled due to force majeure you will need to claim the cost of your holiday accommodation from your travel insurance.
There may be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance (e.g. swimming pool repair, chemical imbalance correction or no lifeguard present), unsuitable weather conditions and other circumstances beyond the Cyprus Lettings Group control. If we are advised of this, we will strive to inform you in advance, but cannot be held liable in such circumstances and will do our best to make alternative arrangements for you where possible.
The property hire does not include insurance for the hirer and their party. It is a condition of booking that comprehensive insurance is taken out to cover personal accident, medical insurance and changes to your booking or cancellation due to conditions that are out of your control including force majeure. If you choose not to take out suitable insurance then you accept responsibility for any losses that you may incur.
The Cyprus Lettings Group has a no smoking policy but smoking is permitted on the balcony and terrace and there may be ashtrays provided for this. Please enquire about properties that allow smoking.
The type of television system will be stated in the property details for each individual property. Most TV systems in Cyprus are now IPTV boxes and are connected via the internet. Occasional channels may freeze or buffer and this is normally due to a temporary change to the WiFi bandwidth, something that both the Cyprus Lettings Group and the owners have no control of.
Our administration postal address is the Cyprus Lettings Group, PO Box 61842, Paphos, 8138, Cyprus.