Who are the Cyprus Lettings Group?
Who are the Cyprus Lettings Group?Cyprus Holiday Lettings and Limnaria Gardens and Villas are part of the Cyprus Lettings Group established in 2004. The Cyprus Lettings Group are one of the market leaders specialising in apartment and villa holiday rentals across the Paphos Region.
How can I contact you?
How can I contact you?Our phone lines are open Monday to Friday (10am-2pm UK Time) It is always best to email us as we will reply 7 days a week
Can I book over the phone?
Can I book over the phone?Our booking system is online but if you are having difficulty we are happy to complete the booking for you and take payment over the phone. Our phone lines are open Monday to Friday 10am-2pm UK Time.
How do I book?
How do I book?Select a property and complete the online booking form. A non-refundable deposit of 25% of the total rental rate is required to secure your booking. If your booking start date is less than 13 weeks away the balance is due immediately.
If the Cyprus Lettings Group can still provide the property for your booked dates then there is no refund available if you decide to cancel or you are unable to travel. If you or any of your party is 'disinclined to travel' or has medical considerations, you should contact your Travel Insurers for their guidance on your policy cover. Many travel insurance companies offer Trip Cancellation that provides reimbursement for your non-refundable accommodation payments if you cancel your booking or if it is interrupted due to the virus. You can read our full COVID-19 and cancellation terms on the link below.
What is the minimum stay period?
What is the minimum stay period?There is no minimum stay period but the minimum days charge is displayed at the top of the property details. On rare occasions there may be a gap between bookings of less than the minimum rental period where a shorter rental may be accepted.
What is the changeover day?
What is the changeover day?This is flexible depending on each property. Please note that a booking may not be accepted if it results in a potentially un-rentable period between bookings.
Does the website show up to date availability?
Does the website show up to date availability?Yes as our website offers online booking and it will always show the best available price for the property.
- What financial protection does my booking have?
When is the balance due?
The balance is due 13 weeks or more prior to the booking start date. Balance payment can be made by debit card, credit card, bank transfer or by cash or cheque at any branch of Barclays Bank. We do not accept cash or cheques sent through the post. Card payments are processed online via Barclaycard's secure site. If your booking is made within 13 weeks of your booking start date you will receive notification that the balance is due within 24 hours.
- What is the policy on breakages?
Is there a security deposit required?
Is there a security deposit required?If the average age of all guests under 25 we may require an additional security deposit of £100 per person and Accidental Damage Waiver cover must be taken out. Please contact us for more details. Security deposits will be refunded seven days after the booking end date upon satisfactory inspection of the property.
- How do I pay?
Are the rates per person?
Are the rates per person?No, the rates are per property subject to the maximum occupancy and are in British pound sterling (£).
Is there an additional charge for air-conditioning?
Is there an additional charge for air-conditioning?No. Unlike some of our competitors, we do not charge extra for air-conditioning. Any extras will be clearly stated in the property details.
How are special offers calculated?
How are special offers calculated?Special offer discounts will be deducted from the advertised weekly rental rate. Where the dates of travel may attract two discounts (e.g. last minute discount and long stay discount) only one (the higher) discount will be deducted from the rental rate. Special offers do apply if an under occupancy discount has been given. There is a price calculator built into the details for each property and into the booking form.
What is an under-occupancy discount?
What is an under-occupancy discount?An under-occupancy discount is when, for example a 2-bed apartment can be rented on a 1-bed basis at a reduced price. If the property that you are booking offers a price reduction the price will be displayed in the pricing section of the property details and on the booking form. To take advantage of this discount you must select the option in the "under-occupancy" section on the booking form and the "Total Rental" amount will automatically change. The only difference on a reduced occupancy basis is that a bedroom with be locked.
How do I find the property?
How do I find the property?We can arrange for a taxi to meet you in arrivals and take you straight to the property. We also send you full directions. On our website there is a "Google Maps Location" button directly under the rental rates
What if I have specific requirements for a property?
What if I have specific requirements for a property?If you have specific requirements such as WiFi or pool-facing and you are uncertain from the description if the property has this you can use the Advanced Search tab on the homepage to refine your search to include specific requirements.
- How do I book car hire?
- How do I book airport transfers?
Who do I contact if I have a problem when I am in Cyprus?
Who do I contact if I have a problem when I am in Cyprus?In the "Final Booking Details" sent to you after you have paid the balance there will be a list of important contact numbers.
- What is the complaints procedure?
What do I do if my flight details or contact details change after I have booked?
You can update these details by clicking on "Read more" below
- What are the check in and check out times?
- What is your cancellation policy?
Do I need travel Insurance?
Do I need travel Insurance?Yes, and it is a condition of booking that comprehensive insurance is taken out to cover personal accident, medical insurance and changes to your booking or cancellation due to conditions that are out of your control including force majeure and COVID-19. If you do not to take out suitable insurance then you accept responsibility for any losses that you may incur.
Do you offer winter lets?
Do you offer winter lets?Yes, between November and March. Many properties offer fantastic rates for this period.
What are the passport requirements?
What are the passport requirements?Check your passport is valid for travel before you book your trip, and renew your passport if you do not have enough time left on it. Make sure your passport is: valid for at least 3 months after the day you plan to leave Cyprus less than 10 years old The 3 months you need when leaving a country must be within 10 years of the passport issue date. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over 10 years may not count towards the minimum 3 months needed.
- What are the Cyprus entry requirements?
- How do I request a late checkout?
Do mobile phones work in Cyprus?
Do mobile phones work in Cyprus?Most mobile phones do work in Cyprus.
Does the property have the internet?
Does the property have the internet?This will be stated in the "Features" section of the property details. You can also use the Advanced Search tab on the homepage to refine your search to include WiFi.
How often is the property cleaned?
How often is the property cleaned?The property will be cleaned prior to arrival and not cleaned again until departure.
How often is linen changed?
How often is linen changed?A clean set of linen and towels (one hand towel and one bath towel per person) are supplied and/or fitted at the half-way stage for all bookings of two weeks. For bookings of three weeks or more where a LONG STAY DISCOUNT has been given a spare set of linen will be left for the guests to do their own linen change unless otherwise agreed by email.
Are towels provided?
Are towels provided?Yes, but not beach towels unless this is stated in the property details.
- Are cots and high chairs provided?
What is the electricity voltage?
What is the electricity voltage?The voltage is the same as in the UK with 3-pin plug sockets.
Can I bring my own pet?
Can I bring my own pet?Usually pets are not allowed but there are some private villas that accept a pet so please email for more details.
Insects & Animals
Insects & AnimalsMosquitoes, ants and cockroaches are common in Cyprus. Ant powders are a good repellent but it also helps to avoid leaving food on open surfaces and regularly remove rubbish from your property to keep them under control. Mosquitoes can be kept at bay by a good repellent, which can be purchased in all local chemists and supermarkets. Local cats sometimes roam around unattended. Please do not encourage stray animals by feeding them.