Who are Cyprus Holiday Lettings?

Who are Cyprus Holiday Lettings?

Cyprus Holiday Lettings were established in 2004 and are one of the market leaders specialising in apartment and villa holiday rentals across the Paphos Region.

How can I contact you?

How can I contact you?

Our phone lines are open Monday to Friday (10am-2pm UK Time) It is best to email us as we will reply 7 days a week

How do I book?

How do I book?

Select a property and complete the online booking form. A non-refundable deposit of 25% of the total rental rate is required to secure your booking.

Does the website show up to date availability?

Does the website show up to date availability?

Yes as our website offers online booking and it will always show the best available price for the property.

Can I book over the phone?

Can I book over the phone?

Our booking system is online but if you are having difficulty we are happy to complete the booking for you and take payment over the phone. Our phone lines are open Monday to Friday 10am-2pm UK Time.

What financial protection does my booking have?

What financial protection does my booking have?

You payment is 100% secure. More details are on the Payment Protection page on our website.

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When is the balance due?

When is the balance due?

The balance is due 13 weeks or more prior to the booking start date. Balance payment can be made by debit card, credit card, bank transfer or by cash or cheque at any branch of Barclays Bank. Cyprus Lettings does not accept cash or cheques sent through the post. Card payments are processed online via Barclaycard's secure site. If your booking is made within 13 weeks of your booking start date you will receive notification that the balance is due within 24 hours.

What is the policy on breakages?

What is the policy on breakages?

You will be charged locally for any damage or breakages. An Accidental Damage Waiver of £8 per person can be taken out to cover against damages.

Is there a security deposit required?

Is there a security deposit required?

If the average age of all guests under 25 we may rewquire an additional security deposit of £100 per person and Accidental Damage Waiver cover must be taken out. Please contact us for more details. Security deposits will be refunded seven days after the booking end date upon satisfactory inspection of the property.

What is the minimum stay period?

What is the minimum stay period?

There is no minimum stay period but the minimum days charge is displayed at the top of the property details. On rare occasions there may be a gap between bookings of less than a week where a shorter rental may be accepted in this period.

How do I pay?

How do I pay?

Deposit payments must be made by debit or credit card. You can make the balance payment by cash or cheque at any branch of Barclays Bank or by bank transfer, debit or credit card.

Are the rates per person?

Are the rates per person?

No, the rates are per property subject to the maximum occupancy and are in British pounds sterling.

Is there an additional charge for air-conditioning?

Is there an additional charge for air-conditioning?

No. Unlike some of our competitors, we do not charge extra for air-conditioning. Any extras will be clearly stated in the property details.

How are special offers calculated?

How are special offers calculated?

Special offer discounts will be deducted from the advertised weekly rental rate. Where the dates of travel may attract two discounts (e.g. last minute discount and long stay discount) only one (the higher) discount will be deducted from the rental rate. Special offers do apply if an under occupancy discount has been given. There is a price calculator built into the details for each property and into the booking form.

What is an under-occupancy discount?

What is an under-occupancy discount?

An under-occupancy discount is when, for example a 2-bed apartment can be rented on a 1-bed basis at a reduced price. If the property that you are booking offers a price reduction the price will be displayed in the pricing section of the property details and on the booking form. To take advantage of this discount you must select the option in the "under-occupancy" section on the booking form and the "Total Rental" amount will automatically change. The only difference on a reduced occupancy basis is that a bedroom with be locked.

How do I find the property?

How do I find the property?

We can arrange for a taxi to meet you in arrivals and take you straight to the property. We also send you full directions.

What if I have specific requirements for a property?

What if I have specific requirements for a property?

If you have specific requirements such as WiFi or pool-facing and you are uncertain from the description if the property has this you can use the Advanced Search tab on the homepage to refine your search to include specific requirements.

How do I book car hire?

How do I book car hire?

You can view rates and book directly from our website.

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How do I book airport transfers?

How do I book airport transfers?

You can view rates and book directly from our website.

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Who do I contact if I have a problem when I am in Cyprus?

Who do I contact if I have a problem when I am in Cyprus?

There is an information pack at the property which will include important telephone numbers and instructions. We also provide you with an emergency number for when you arrive in Cyprus.

What is the complaints procedure?

What is the complaints procedure?

In the unlikely event that you have cause for complaint about the property or its contents it is very important that the procedure below is followed: Step 1 - The issue must be reported immediately to the property manager so that action can be taken at the time to rectify the problem. Step 2 - If the property manager is unable to resolve the issue within a reasonable timescale and you are still unhappy about the situation you must contact Cyprus Holiday Lettings by email while you are still in the property. Step 3 - If after contacting Cyprus Holiday Lettings you are still unhappy about the situation you must email Cyprus Holiday Lettings within 28 days of returning from your holiday and Cyprus Holiday Lettings will investigate the matter and arbitrate.

What do I do if my flight details or contact details change after I have booked?

What do I do if my flight details or contact details change after I have booked?

After booking we send you an email with a link so that you can update any changes to your details online.

What is the changeover day?

What is the changeover day?

This is flexible depending on each property. Please note that a booking may not be accepted if it results in a potentially un-rentable period between bookings.

What are the check in and check out times?

What are the check in and check out times?

Access to the property on arrival is 2pm onwards. To allow for cleaning you will have to vacate the property by 11am on the day of departure. If there is not a same day changeover on your booking end date you can request a late check-out.

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What is your cancellation policy?

What is your cancellation policy?

You can read our full cancellation policy in our terms and conditions.

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Do I need travel Insurance?

Do I need travel Insurance?

Yes, and this is a condition of booking.

Do you offer winter lets?

Do you offer winter lets?

Yes, between November and March. Many properties have big discounts for this period.

What are the passport requirements?

What are the passport requirements?

The Republic of Cyprus is part of the European Union so a full passport valid for at least the full period of your stay is required. New rules will apply for travel to Europe if the UK leaves the EU without a deal. You should have at least 6 months left on an adult or child passport to travel to Cyprus.

What is the currency?

What is the currency?

The currency in the Republic of Cyprus is the Euro. Most ATMs accept international cards and there are many places to exchange cash in the tourist areas.

Do mobile phones work in Cyprus?

Do mobile phones work in Cyprus?

Most mobile phones do work in Cyprus.

Does the property have the internet?

Does the property have the internet?

There will be a WiFi logo in the photo section of the property details and in the description if the property has WiFi. You can also use the Advanced Search tab on the homepage to refine your search to include WiFi.

How often is the property cleaned?

How often is the property cleaned?

The property will be cleaned prior to arrival and not cleaned again until departure.

How often is linen changed?

How often is linen changed?

A clean set of linen and towels (one hand towel and one bath towel per person) are supplied and/or fitted at the half-way stage for all bookings of two weeks. For bookings of three weeks or more where a LONG STAY DISCOUNT has been given a spare set of linen will be left for the guests to do their own linen change unless otherwise agreed with Cyprus Holiday Lettings.

Are towels provided?

Are towels provided?

Yes, but not beach towels unless this is stated in the property details.

Are cots and high chairs provided?

Are cots and high chairs provided?

Unless stated in the property details these are not provided but may be hired for an additional charge.

What is the electricity voltage?

What is the electricity voltage?

The voltage is the same as in the UK with 3-pin plug sockets.

Can I bring my own pet?

Can I bring my own pet?

We have a strict policy on no pets in any of our properties.